Noticeboard


  • For information regarding COVID-19, MMR and Strep A, please see our Disease Management page. 

  • FREE NHS shingles vaccination: available for all eligible patients. Click here for more information

  • FREE NHS health check: available for patients aged 40-74. Follow the link for more information or contact reception to find out if you are eligible. Click here for more information

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection regulation and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Regulation, patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

How you make a complaint about primary care services is changing on 1st July 2023 

You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the NHS Constitution on GOV.UK

From 1st July 2023 the way members of the public make a complaint about primary care services is changing.

By primary care services we mean GPs, dentists, opticians or pharmacy services.

There are two ways you can make a complaint:

  • You can complain to the healthcare provider, this is the organisation where you received the NHS service, for example a GP surgery or dental surgery.
  • You can complain to the commissioner of the service, this is the organisation that paid for the service or care you received.

After 1st July 2023 if you want to make a complaint about primary care services to the commissioner you will now contact ICB (integrated care board) instead of NHS England.

You can do this by:

Telephone: 0800 032 2424

Email: mlcsu.lscpatientexperience@nhs.net

Writing to us at: NHS Lancashire and South Cumbria ICB, Jubilee House, Lancashire Business Park, Leyland, PR26 6TR

If you wish to make a complaint directly to the provider of the primary care service, you still can - that does not change on the 1st July 2023.

Members of the public with ongoing complaints received after or on 1st July 2022 will receive a letter from NHS England informing them that the ICB is now handling their complaint with confirmation of the case handler.

Member of the public with any ongoing complaints received before 1st July 2022 will receive a letter from NHS England informing them that their complaint is being retained by NHS England with confirmation of their case handler.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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